The player says "media type unsupported" (or similar)
It's possible our stream hasn't started yet — but usually when this message appears it's because your browser needs to be updated through your system or browser update process.
I'm having glitches in my stream, it's pausing and/or the sound is coming in and out
It's possible your browser is low on memory. First refresh the page. Check you don't have too many tabs open or your computer isn't running too many applications. Please quit and restart your browser (completely) and consider rebooting your computer to relieve.
Is this website secure?
Yes. You should see a padlock (browser depending) beside the website address, this indicates communication between yourself and our website is secure. We do not store credit card details + all payments are directly managed by our payment providers who have their own security setup.
How do I get help - can I phone someone?
No, unfortunately the best way to get an answer is to use the contact form here. Generally if there's an issue with the stream you can be sure we know about it already. The support items here are your best way to get sorted. Clearing your browser cache solves most other problems.